Terms & Conditions

Introduction

Welcome to Pineapple Pets Pte Ltd (“we,” “us,” or “our”). These Terms and Conditions govern your use of our website and services. By using our website, you agree to these terms. Please read them carefully.

Use of the Website

• Eligibility: You must be at least 18 years old to place an order with us.
• Account Responsibility: You are responsible for maintaining the confidentiality of your account and password. You agree to notify us immediately of any unauthorized use of your account.

Product Information

• Product Descriptions: We strive to provide accurate product descriptions and images. However, we cannot guarantee that all product details are error-free.
• Pricing: All prices are listed in USD or SGD (depending on your location). Prices are subject to change without notice.

Shipping and Delivery

• Shipping fees and times are calculated during checkout. We are not responsible for delays caused by the courier or customs procedures.
• Shipping is available to Singapore and the United States.

Return and Refund Policy

As outlined in our Order and Returns section, we accept returns within 14 days of receiving the product under certain conditions. Refunds are issued to the original payment method.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages resulting from the use of our products or website.

Governing Law

These Terms and Conditions are governed by the laws of Singapore. Any disputes will be resolved in Singapore's courts.

Changes to Terms

We reserve the right to change these Terms and Conditions at any time. Any changes will be posted on our website, and the revised Terms will be effective immediately.